I paid for Premium but the app says I'm on the free plan
Restore your purchase from Settings. Check you're signed in to the same Apple or Google account.
- Check your phone is signed in to the same Apple ID or Google account you paid with.
- In Spines, open More → Settings.
- Under Subscription, tap Restore Purchases.
- Close Spines fully and open it again.
Still showing the free plan?
- Check the subscription is active. On an iPhone, open Settings → your name → Subscriptions. On Android, open the Play Store → your profile picture → Payments & subscriptions. If Spines isn't listed as active, the trial or plan has ended.
- Check it's the same account. If you paid on one Apple ID or Google account and are signed in to another on this phone, Spines can't see the purchase.
If it's active and still not working, email us with your User ID. You'll find it at the bottom of Settings. Tap it to copy it. We'll sort it out.
Updated 27 September 2026